XWipe

Delete your XWipe account

Leaving? No hard feelings. Here is exactly how to delete your account, what goes with it, and the little we keep.

Request deletion

The button opens an email to info@getxwipe.com. Add your X handle so we know which account to delete. No email app? Write to that address with the subject "Delete my XWipe account" and your handle.

Email a deletion request
  • Timeline: we delete the account within 30 days of your request and email you when it is gone.
  • Is it really you? So nobody can delete your account for you, we may ask you to confirm the request (for example, a reply from the email on your account or a DM from the X account) before we delete anything.
  • Using the iPhone or Android app? Same door. Uninstalling the app does not delete your account; this request does.
  • Want a copy first? Say so in the email and we will send you an export of your account data before we delete it.

This deletes your XWipe account, not your X account

Nothing on X is touched. Posts, likes and follows you did not wipe stay exactly where they are, and anything XWipe already deleted on X stays deleted. To cut XWipe off from your X account as well, revoke it on X: Settings and privacy, Security and account access, Apps and sessions, Connected apps.

What gets deleted

  • Your XWipe account: X username, display name, profile picture link, email address and your settings.
  • The encrypted X access tokens XWipe used to delete on your behalf.
  • Every wipe job and its per-item log, plus any item ids from an uploaded X archive. Wipes still waiting in the queue are cancelled.
  • Your credit balance and credit history. Unused credits go with the account, so spend them first.
  • Your purchase records in our database.
  • The app's push notification token, your in-app messages and our record of emails sent to you.

What we keep, and why

  • Your X user id and free-trial count. The numeric X id (not your handle), how many free deletions it has used, how many times it was deleted, and when. This stops a delete-and-rejoin from resetting the free trial. It has no expiry date.
  • A one-line audit record that the account @handle was erased, and when, so we can show the deletion happened.
  • Receipts kept by whoever processed your payment. Paystack, Stripe, NOWPayments (crypto), the Apple App Store, Google Play and RevenueCat (which handles app purchases for us) keep their own transaction records under their own policies and the law. We cannot delete those for you.
  • Separate lists. If you joined our email list from the blog or booked the done-for-you cleanup, those records are not tied to your account. Mention it in the same email and we remove them too.

Questions

Email info@getxwipe.com. The full detail on what we collect is in our Privacy Policy.